I got the following email from one of my bosses today:
XXXX Insured, Bernard XXXXX from XX, sent a letter praising what a great job Laura had done on his glass claim. He stated that, "He was very satisfied with the entire process. Laura was courteous, arranged the repair at his convenience and set the appointment with a repairman, while he was on the phone with her. He just wanted to tell XXXX, that it was a pleasure to do business with a great company with truly dedicated people."
Thanks for the TERRIFIC JOB, Laura !!!!
I rule! (picturing Kevin Spacey in American Beauty)
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