Chris's watch

Chris got a watch from his parents for his college graduation. Late last year the clasp started to not stay shut and it would fall off his wrist. He contact Fossil, the company that made the watch and they told him to send $25 and the watch to replace it. We finally mailed it off a few weeks ago. The reason I am even mentioning this is because we heard back from the company that handles to repairs for Fossil. They sent us a letter that said they no longer make that watch and so they are not able to replace the band. The letter continues... they said that since they are not able to replace the band, they are going to replace THE WATCH. I am not kidding about this. They gave him a dollar amount and said to go to the website and pick out 3 choices within that price range and they will send him the one that they have in stock based on the ranking of his choices. And they didn't give him a low range. They gave him the dollar amount range that the watch is worth. And the best part is that all we have to pay is the $25. They are doing this because the watch has an 11 year warranty. Here is his first choice and hopefully he'll get this one. It's real similar to the old one. I am just so shocked that they are doing this. They could have just sent the watch back and said, "sorry we can't repair it. too bad." and I wouldn't have been the wiser. It would have been upsetting, but we would have not known there was any other option. But this is just so amazing to me.